Video Gallery
For playback cards, duration labels, video titles, favorite controls, and private-lock controls, keep the app updated and allow local media access when your device requests it.
Technical Support - 2026
Technical Support
TIVO support focuses on keeping the app's memory gallery, video playback, favorites, private section, and Memory Drawer experience smooth on mobile devices.
18+Designed for adult users.
LocalMedia and notes stay on the phone.
PlayInstall through Google Play.
App areas covered
Support guidance for the exact functions shown in the product screens.
Memory Records
Records depend on local storage. If a saved memory does not appear, confirm that the original media still exists on the device and that storage access is available.
Favorites
Favorite items are organized locally. If the Favorites screen looks empty, return to the Video Gallery and mark a playable item with the heart control.
Memory Drawer
The drawer lets users write feelings beside selected media. Save after editing so the Memory Detail page can display the note.
Private Area
Private organization is handled on the phone. Protect your device with a strong screen lock and keep the operating system updated.
Profile and Membership
Membership availability may depend on Google Play, device compatibility, and app version. Use the Download link above to reach the official listing.